The way we perceive life can make it joyful or stressful; that is our choice. If we know how to handle our thoughts, emotions, and energies and enhance our ability to connect with our inner selves, life becomes effortlessly joyful.

Discovering the inherent potential of individuals & teams leads to happier employees resulting in enhanced productivity. Better relationships with teammates, peers  & superiors result in better teamwork and a stress-free work environment. Other benefits include dealing with fears of non-performance, being judged, meeting deadlines, and seniors. Crystal clear goals focused approach to achieving set goals and, most important, achieving work-life balance.

Based on the Need Gap Analysis from the initial discussions, I provide customized offerings that help the organizations empower their teams to pursue excellence, thus quickly achieving business outcomes.

EMPOWERING SALES EXCELLENCE

Sales Excellence is an integral yet intangible asset in any sales function. There is no ‘one-size-fits-all solution here. Every organization is unique in its sense, which will reflect in the definition of their Sales Excellence and Sales intelligence. Each of them will have its unique formula to drive sales and sustain them over long periods. The key to your success here lies in the genuine introspection of your sales functions, finding avenues for improvement, and driving change at cultural levels. Remember – even a 1% change in every sales function can cumulatively do wonders to your conversions, provided that you are consistent enough to see through every optimization battle.

Sales organizations that create & nourish a culture of sales excellence consistently outperform their competition. The foundation of Sales Excellence culture starts with a mindset for Excellence followed by exceptional sales skills. No amount of skills training will make the difference without the right Mindset. Through my Empowering Sales Excellence program, I use my practical experience & mindset coaching techniques to guarantee the sustained sales results you want and the highest return on your investment

TARGET AUDIENCE

This program is for sales leaders, sales professionals, business development managers, and account managers who are responsible for sustained sales excellence

KEY OUTCOMES

  • Individual and collective Mindset for sales excellence
  • A self-driven and motivated sales team
  • Advanced selling skills for different customer situations
  • A highly effective sales leadership team
  • Strong collaboration and innovation
  • Measurable increase in sales performance and profitability
  • Culture of sustained sales excellence

DURATION: ~ 30 hours  (customized offering)

FORMAT: In live virtual sessions or on-site

EMPOWERING SERVICE EXCELLENCE

Organizations that consistently outperform their competition do so because they create a culture of service excellence that builds a strong, trusted brand and customer loyalty. To create a culture of service excellence, you have to start with a collective mindset for excellence, followed by exceptional service skills. No amount of skills training will make the difference you are looking for without the right Mindset. My Empowering Service Excellence program guarantees the sustained service excellence results you want as well as the highest return on your investment

TARGET AUDIENCE

This program is specifically designed for both new and experienced customer service professionals who are required to deliver your ‘Unique Service Experience’.

KEY OUTCOMES

  • A cohesive, committed, and inspired customer service team
  • A pro-active service team that anticipates customer needs
  • Full engagement and attention when dealing with customersFull engagement and attention when dealing with customers
  • Consistent delivery of your ‘Unique Superior Customer Experience’
  • Better management of customer expectations
  • Increased confidence and service excellence skills
  • Enhanced skills to effectively deal with customer service challenges
  • Service that goes above and beyond the customers’ expectations
  • Increased customer loyalty and satisfaction

DURATION: ~ 30 hours  (customized offering)

FORMAT: In live virtual sessions or on-site

EMPOWERING FOUNDATION OF EXCELLENCE

(Understanding Personalities and Team Building).

The work environment today is complex and challenging. People of diverse Personalities & mindsets need to work together in a variety of settings. In such setups, conflict is inevitable when people have different ways of communicating, solving problems and making decisions, planning and organizing work, dealing with stresses and challenges, and dealing with change. This program focuses intensively on skill development and application through reinforced practice – using real-life meeting simulation exercises. Participants leave the program with the skills and the confidence to apply their learning on the job.

TARGET AUDIENCE

This course is for learners who need to collaborate with others at all organizational levels.

KEY OUTCOMES

  • Understanding how your Mindset influences your relationships with others
  • Personality Types, awareness and understanding of the strengths and weaknesses of your interpersonal communication style and the impact of your style on your effectiveness and the team's Performance:
      • General interpersonal communication style
      • Problem-solving and decision-making style 
      • Approach to planning and organizing o Adaptability to stressful situations 
      • Dealing with conflict 
      • Managing change TEAM OUTCOMES
  • Identify the team's strengths and resources as well as potential weaknesses
  • Maximize the natural advantages that result from similarities and differences
  • Workaround—or minimize—potential blind spots
  • Improve group capacities to solve problems, communicate, and use conflict
  • Develop team and individual action plans with specific steps to help improve Performance

DURATION: ~ 12 hours  (customized offering)

FORMAT: In live virtual sessions or on-site

EMPOWERING CULTURE OF EXCELLENCE

In this long term engagement program, I work with you to do whatever it takes to shift and/or transform your culture to enable you to execute on your strategy and achieve your desired results. With the right individual and collective-mindset, team members develop a deep understanding of themselves, their purpose, their drivers, and their values. When people have a clear, defined purpose, they show up. They are passionate about what they do and focus on what’s important. With a collective-mindset for excellence, people think together, work together, and achieve together. They are focused on the collective good of their teams and the business. 

The result? A culture of excellence where team members and leaders are energized, engaged, and accountable for results.

TARGET AUDIENCE

Every leader and member of your organization/ Institution

KEY OUTCOMES

  • Clarity and alignment around the Organization’s goals, strategic priorities, and values
  • Strong leadership at all levels of the organization
  • Strong focus on performance, accountability and measurement
  • A highly engaging workplace culture – where employees are more committed and fulfilled at work
  • Improved employee retention – especially your top talent
  • Greater organizational trust, communication, and collaboration
  • Employee growth and development; creating internal succession for all key roles
  • Greater innovation and creativity throughout the business
  • Focus on providing a unique and exceptional customer experience
  • Higher levels of customer loyalty and satisfaction
  • Increased sales and service performance
  • Increased market share and business profitability
  • Overall measurable improvements in business performance

DURATION: 12 months program (customized offering) 

FORMAT: In live virtual sessions or on-site